LEVERING
The text below informs in a more easy-to-read and clearer way than the terms of purchase what applies to Delivery. The terms of purchase may contain additional information that is missing here.
DELIVERY TIME
Stock items are normally sent within 1-4 working days within Netherlands, and vary depending on whether the goods are in web warehouse or in external warehouse. The date we expect to send the order is always stated at checkout. After dispatch, the delivery time may vary depending on the chosen delivery method.
Exceptions may occur in the event of a very high order intake, in which case the delivery time may be delayed by one or a couple of days.
More information is available under each delivery method.
If an item is out of stock, the order is normally sent as soon as all items are in stock.
If most of the order can be delivered, we will in some cases make a partial delivery.
No extra shipping costs will be added for partial deliveries that take place on our initiative.
PARTIAL DELIVERY
By contacting customer service, you can request to have your order partially delivered, this is done at an extra shipping cost.
SHIPPING COST
Shipping costs from 4.99€
TYPE OF DELIVERY
PostNL standaardpakket
Levering binnen 2-5 werkdagen. Levering aan huis of door de brievenbus indien mogelijk.
PostNL standaardpakket traceerbaar
Levering binnen 2-5 werkdagen. Levering aan huis of door de brievenbus indien mogelijk.
DELIVERY CONFIRMATION
When your order is packed and ready to be picked up by the freight forwarder, a delivery confirmation will be sent to you via e-mail. The delivery confirmation contains your delivery note. The delivery note shows which goods will be in the consignment. If any item is out of stock and could not be sent, this is stated on the delivery note.
When your order is sent from us, you will receive an email as confirmation. If your shipment can be traced, a tracking link or a shipment number will be sent there.
CHANGE OF TRANSPORT ASSIGNMENTS
A package remains with the agent for 14 days before being returned to the sender.
If you have entered the wrong address or postcode by mistake, and the order has been sent from us, we need to perform a "Change of transport order". You must then contact customer service to implement the change. The change costs SEK 225 incl. VAT, which is the freight forwarder's cost, without any additions on our part. The price applies to shipments within Sweden and we will invoice you in arrears. The freight forwarder has at least 24 hours processing time for such a change.
UNCOLLECTED PARCEL
Uncollected parcel delivery will be charged a fee of currently SEK 150 incl. VAT to cover TP E-commerce Nordic AB's shipping and administration costs. New shipping costs will be added if the shipment is to be sent again. In the case of free delivery, a new shipping cost is determined on the weight / volume of the shipment.
In the case of free delivery, a new shipping cost is determined on the weight / volume of the shipment.
DAMAGED GOODS
Damage to packaging / outer packaging and non-visible damage should be reported to the freight forwarder, within a reasonable time. Visible damage is reported with advantage immediately upon collection. Complaints and claims can be made to your agent. All packaging must be saved for possible inspection. Always give feedback to customer service with a complaint number when you have lodged a complaint with the forwarder.